Refund policy
Return Policy
Return Policy
At Amour Propre, your satisfaction is our top priority. We are committed to ensuring a seamless shopping experience, including an easy return process if you are not entirely happy with your purchase. Please review our updated return policy below:
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1. Eligibility for Returns
Returns must be initiated within 10 calendar days from the delivery date.
Items must be in new, unused condition and returned in their original packaging with all tags and labels attached.
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2. Non-Returnable Items
Certain items are not eligible for return, including:
Personalized or customized products.
Perishable goods (e.g., food items).
Items clearly marked as "Final Sale" or "Non-Returnable" on the product page.
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3. How to Initiate a Return
Email info@amourp.com or use our online return request form to start the process.
Please include your order number and a detailed explanation of your reason for the return.
Our team will respond promptly with instructions.
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4. Return Shipping
Customers are responsible for return shipping costs, except when the return is due to an error on our part or a defective item.
We strongly recommend using a trackable and insured shipping method to ensure safe delivery.
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5. Refund Process
Once we receive and inspect the returned item(s), we will process your refund.
Refunds will be issued to the original payment method and may take several business days to reflect, depending on your payment provider.
For detailed refund information, refer to our Refund Policy.
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6. Restocking Fee
A restocking fee may apply to certain returns, particularly if the item requires additional processing to be resold.
Any applicable fees will be disclosed during the return process.
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7. Damaged or Defective Items
If your item arrives damaged or defective, please email info@amourp.com within 5 calendar days of delivery.
We will arrange a replacement or refund based on product availability and your preference.
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8. Refund Policy
For additional information about refunds, please refer to our Refund Policy.
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9. Contact Us
If you have any questions or concerns regarding returns, please don’t hesitate to contact us:
Email: info@amourp.com
Our team is here to assist and provide timely resolutions to your inquiries.
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By shopping with Amour Propre, you agree to adhere to the terms outlined in this policy. We value your trust and appreciate your business.
Last updated on December 30, 2024