FAQ's - How can we help you?
Shipping and Handling FAQs:
1. How long does it take for my order to be shipped?
- Orders are typically processed within 1-2 business days. Once shipped, delivery times may vary based on your location and the shipping method selected. You can track your order using the provided tracking number.
2. What are my shipping options?
- We offer standard and expedited shipping options. Standard shipping generally takes 5-7 business days, while expedited shipping delivers within 2-3 business days. Shipping costs and delivery times may vary by location.
3. How can I track my order?
- You will receive a tracking number via email as soon as your order is shipped. You can use this number to track your package on our website or through the courier's tracking service.
4. Do you offer international shipping?
- Yes, we offer international shipping to select countries. Shipping rates and delivery times for international orders may vary. Please check our Shipping & Delivery page for more details.
5. What should I do if my package is lost or damaged during shipping?
- If your package is lost or arrives damaged, please contact our customer support team immediately at email@example.com. We will work to resolve the issue and provide a replacement or refund as necessary.
Customer Concern FAQs:
1. Can I return or exchange a product if I'm not satisfied with it?
- Yes, we have a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving the product for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions.
2. What should I do if I received the wrong item or a defective product?
- We apologize for any inconvenience. Please contact our customer support team immediately with your order details and a photo of the incorrect or defective item. We will arrange for a replacement or refund promptly.
3. How can I contact customer support for assistance?
- You can reach our customer support team by emailing firstname.lastname@example.org or using the "Contact Us" form on our website. We aim to respond to inquiries within 24 hours during business days.
4. Are your products cruelty-free and vegan?
- Yes, at Amour Propre, we are committed to offering cruelty-free and vegan beauty products. We do not test our products on animals, and we carefully select ingredients that are free from animal-derived components.
5. Can I cancel my order after it has been placed?
- If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but it depends on the status of your order in our processing system. Orders that have already been shipped cannot be canceled.
If you have any more questions or concerns not covered here, please don't hesitate to reach out to our customer support team at email@example.com for further assistance.